Returns and Refunds

You may request an exchange or return of a product within 7 calendar days of receipt. The following conditions must be observed: The product must be returned in its original packaging; The product must be returned without signs of use or consumption, i.e., in the condition it was received; The product must be returned with labels (or protectors) affixed, manuals, and all accompanying accessories. We do not exchange products with an inadequate size for the customer: We provide product measurements in centimeters to avoid errors in size selection. As stated in the Consumer Defense Code - Article 18, there is no legal obligation for the retailer to make exchanges due to consumer regret regarding color, size, model, or any other hypothesis. IMPORTANT: We will not accept returns if the above conditions are not met. WHAT TO DO TO REQUEST AN EXCHANGE OR RETURN Send an email to admcasalellis@gmail.com and inform: Product name; Order number; Email registered for the purchase; Reason for exchange or return; VIDEO PROVING THE DEFECT Once all questions regarding the product return are confirmed, we will inform you of the return address and reimburse you for the product and shipping costs. FORMS OF REIMBURSEMENT Credit card reversal: this reversal may appear on up to two invoices after the return is completed by the payment gateway. PIX - Transfer to the customer's account, which can be made within 10 business days after confirmation of the return.